Frequently Asked Questions

trackingThis provides online profiles for physical things - guaranteeing the integrity, visibility and accessibility of asset, inspection, service and safety records.

General Questions

What is trackingThis?

trackingThis is an internet portal for the storage and management of equipment records including inspections, safety certificates, service records and bookings.

What is a trackingThis ID?

A trackingThis ID is a company independent serial number.

trackingThis IDs are pseudorandom, non-sequential alphanumeric codes. They are not case sensitive and exclude ambiguous characters like the letter 'o'. They contain our custom bi-directional check digits to prevent attempts to guess IDs.

What types of inspections / records does trackingThis support?

trackingThis is designed to manage any kind of inspection, service, maintenance or history record. The primary design was based on complying with PUWER, LOLER, and DROPS. At the time of writing we have templates for several hundred different inspections.

We have our own type of inspection type that is not listed on your system. Can it support it?

Yes. Additional functionality and rules to support almost any kind of inspection report or record can be very quickly added. At the moment to add your own, you will need to edit XML through our developer interface. If you want us to do it for you, please contact us to discuss your requirements.

Can we attach our own documents or reports to an item?

Yes, please look at the features page for a full list of functionality.

How do I add an item?

To add an item you need to purchase a block of trackingThis IDs. These are normally in the form of uniquely identified labels. If you have your own existing labels, we can add them to your account so the system recognises the format for a small setup fee. Contact our sales department for more information.

How much do the labels cost?

This depends on the type of label and the quantity.

Visit our Labels page for more information or contact our sales team.

What type of labels do you supply?

We have a wide range of label types and formats, and typically stock labels in 0.5mm anodised aluminium and heavy duty polyester. Both are very durable. Aluminium will take more heat + wear and tear but polyester will fix better on curved surfaces.

We are able to supply custom labels in a wide variety of formats to meet other requirements including high security labels so strong that you would be hard pushed to get them off without damaging the equipment.

Contact our sales team for more information.

I want to label cables, chain, rope, ... the dog etc. Do you have a label for that?

We have many different formats of labels and feel that we can meet almost any kind of labelling need you may have.

Contact our sales team for more information.

We have concerns over the durability of the labels. How durable are they?

We are very confident with the durability of our labels and have many options depending on the usage you require. Our labels are manufactured in large printing presses using a multi layer manufacturing process. They have one of the most advanced permanent adhesives on the market. They are not printed using a user based label printer and as a result are incredibly tough. The labels you print yourself with a desktop printer do not come close.

Can you supply us with custom labels with our logo on?

Yes. We are happy to supply labels with your company name or different contact details.

Visit our Custom Branded Labels page for more information or contact our sales team.

We have thousands of items that need adding. Can they be added in bulk?

Yes. The system can import items from CSV or Excel. We are likely to be able to import from other formats by converting the data.

Contact our sales team with details of your specific requirements.

We have thousands of items that need adding but can't spare the staff or the time to implement a new system. How much effort will your system take to implement?

Our system is designed to be very simple and easy to use. However, we understand that businesses can't spare the time to re-label all their equipment or re-engineer their processes to take a new system into account. To solve this problem we have 'Fixers' that will oversee the implementation and do whatever it takes to resolve any problems. This could be simple project management, training or supplying teams of staff to label all your kit for you.

We are a manufacturer and already put labels on our equipment. Can we add the trackingThis part to our own label?

Yes. We welcome manufacturers who want to integrate labels as this forms a very strong anti-counterfeit combination so we issue blocks of non-physical IDs to strategic partners. This also brings the cost per item down.

Contact our sales team for more information.

We already have a system for recording equipment records. Do I have to re-key everything?

No, not at all. Our system is designed so that records can be updated in a variety of different ways from the main site, the mobile site, our Web Service API, batch import or through email.

Please pass the details of your processes or systems to our sales team for more information.

How secure is your system?

Our system has many advanced level security features including two factor authentication, hardware authentication tokens, row level encryption as well as traditional role based security methods and TLS encryption during transit..

When an item is registered, the privacy options can be set by the user. This allows any item to be set from full anonymous access through to owner only access.

The highest security options are not enabled by default as if used incorrectly, a forgotten password or repeated entry of a wrong password could make it impossible to decrypt the equipment records. If this happens, there is no way we can recover the data.

We have many users. Does you system allow multiple logins to one account?

Yes and no. Each set of login credentials should be specific to one person for the purposes of auditing and security. A single company account can have many login codes - one for each employee who needs access. When a company is registered on the system, the registering user is set as the account administrator. The control panel allows additional users to be registered giving them access to the system.

We think our staff need training on your system. Can you do this?

All of our systems are designed on the principle that if you need training, they haven't been designed correctly. We can however provide training and assistance with integrating your businesses processes with trackingThis. If you have any questions on how to do something, contact our support team - they will be glad to help.

Please contact our sales team for more information.


Your web page / mobile version doesn't work on my browser or device!

Whilst we have been putting significant resource to ensure broad compatibility, it is inevitable that initial teething problems with certain devices will occur. Please contact our support department with as much details as possible and we will try to resolve the problem as soon as we can.

Your mobile version doesn't have all the features of the main site. How can I ... ?

The mobile version of our system is intentionally simple as it has to be useable from devices with limited resources. If there is something specific that you need to do on the mobile version, please let us know and we will see what we can do.

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