You are here: Home > Products > Lost & Found Tags > FAQs

Frequently Asked Questions


What is trackingThis?

trackingThis is an internet portal for the storage and management of equipment records, inspection histories and safety certificates.

What is a trackingThis ID?

A trackingThis ID is a company independent serial number.

trackingThis IDs are pseudorandom, non-sequential alphanumeric codes. They are not case sensitive and exclude ambiguous characters like the letter 'o'. They contain our custom bi-directional check digits to prevent attempts to guess IDs.

What can a trackingThis ID be used for?

A trackingThis ID can be used whenever an asset needs a unique reference. They are most suited when an asset has history records in different places because it can tie the records together - acting as a hub joining different companies' systems.

Can we attach our own documents or reports to an item?

Yes, please look at the features page for a full list of functionality.

How do I add an item?

To add an item you need to purchase a block of trackingThis IDs. These are normally in the form of uniquely identified labels. Contact our sales department for more information.

How much do the labels cost?

This depends on the type of label and the quantity.

Contact our sales team for more information.

What type of labels do you supply?

We have a wide range of label types and formats, and typically stock labels in 0.5mm anodised aluminium and heavy duty polyester. Both are very durable. Aluminium will take more heat + wear and tear but polyester will fix better on curved surfaces.

We are able to supply custom labels in a wide variety of formats to meet other requirements including high security labels so strong that you would be hard pushed to get them off without damaging the equipment.

Contact our sales team for more information.

I want to label cables, chain, rope, ... the dog etc. Do you have a label for that?

We have many different formats of labels and feel that we can meet almost any kind of labelling need you may have.

Contact our sales team for more information.

We have concerns over the durability of the labels. How durable are they?

All our labels are manufactured with the unique codes in large printing presses using a multi layer manufacturing process and are backed with one of the most advanced permanent adhesives on the market. They are not printed using a user based label printer and as a result are incredibly tough. They do not even compare with the labels you can buy and print yourself.

Can you supply us with custom labels with our logo on?

Yes - but they will all still need to have the trackingThis ID and logo on. We are happy to supply labels with your company name or different contact details.

Contact our sales team for more information.

How secure is your system?

Our system has many advanced level security features including hardware authentication tokens, row level encryption as well as traditional role based security methods.

When an item is registered, the privacy options can be set by the user. This allows any item to be set from full anonymous access through to owner only access.

The highest security options are not enabled by default as if used incorrectly, a forgotten password or repeated entry of a wrong password could make it impossible to decrypt the equipment records. If this happens, there is no way we can recover the data. If you need these options, please contact our sales team.


Your web page doesn't work on my browser or device!

Whilst we put significant resource to ensure broad compatibility, it is inevitable that problems can occur - especially with new devices or recently updated ones.

As a general rule, we support the latest versions of Chrome, Safari, Firefox and Internet Explorer. We also support Android and Apple devices. Our systems work on Windows Phone and Blackberry but we have very few users on those platforms anymore.

Please contact our support department with as much details as possible and we will try to resolve the problem as soon as we can.

Your mobile version doesn't have all the features of the main site. How can I ... ?

The mobile version of our system is intentionally simple as it has to be useable from devices with limited resources. If there is something specific that you need to do on the mobile version, please let us know and we will see what we can do.